Brighthouse Financial

Matt Warren

4 months ago

1.0

Whatever you do, do not do business with them. My poor grandma, did not know better but these guys are snakes. It has been over 2 weeks without them helping me. I have called in and talked to them countless times. They are redirecting me now to just an email that is not monitored. There social media team does not help or care. Dont give money to a place where your loved ones have to pry it out of there greedy hands.

John Vincini

8 months ago

1.0

In early March of 2025, my mother had decided to change the beneficiaries on her Brighthouse Financial insurance accounts to my sister and I, who are her only children, rather than her grandchildren because the proceeds were not split evenly amongst the 5 of them. I had contacted Brighthouse by email and phone and they emailed me a Beneficiary change form on March 12, 2025, which I sent back to them on March 20th by email stating that if there were any issues to please call or email me. I received an email that same day that stated confirmation of your recent request, which to me meant that everything was fine. My mother passed on 11/27/2025 and Brighthouse is refusing to honor the change, stating that they sent a letter by regular mail that we had missed a signature date. We never received this alleged letter. After speaking to multiple people at Brighthouse and informing them they never contacted me, as I had clearly asked them to and that the email sent serves as a date on the form, they are still not allowing the change in beneficiaries as my mother had wanted. Instead, they have retained outside counsel, who also refuses to just change the beneficiaries after the clear negligence on behalf of the Brighthouse staff and their procedures, which trust regular mail to notify their customers about something as important and time sensitive as a beneficiary change. Industry standards state that customers should be notified as quickly and efficiently as possible, either by phone or email in order to prevent delays in processing time-sensitive submissions. Regular mail is certainly neither quick nor efficient. This lack of customer support and communication is the main reason why they have numerous negative reviews and a one star rating on Consumer Affairs, Google, Better Business Bureau and Yelp, just to name a few. I have just contacted multiple government agencies to report their actions.

Denise Lujan

10 months ago

1.0

If you have your money in a retirement Ira account or anything like that, take it out immediately. I have been trying to get my money from them since August. I have gotten nothing but the runaround I have tried to speak to supervisors. No one has called me back. They do not give clear concise information on how to retrieve your money. It’s been like pulling teeth. Finally I went to my credit union and they intervened and help me retrieve my money. The worst place ever if I would’ve known this was going to happen in my retirement I would never put my money. I do not recommend them

Teresa Clanton

11 months ago

1.0

Have spent hours on phone trying to get in touch with anyone that can help me concerning Life Insurance Policy. Have had policy for 30+ plus years! We contacted Brighthouse and Met life and they keep giving us numbers to call, giving us a run around! Never getting anyone to solve the problem! I believe they are trying to cancel our policy! Over the past six months we sent in information they requested and they send us mail claimed they did not get it…. 2 times! I am reporting them!

Jean Masztal

11 months ago

1.0

I recently cashed in my annuity with Bright House. Worst company ever to deal with! I started the process in May and was not able to receive my funds until October. Had to go through so many hoops to have my policy surrendered. Their form of communication to you is antiquated as it is snail mail. No phone calls or emails to tell you they need more information or that they are not going to cash your policy. Very, very glad to be rid of this company! Wish I could give them zero stars! I believe they are now owned by MetLife.